Terms of Service

1. About the service

www.chiefrent.co.uk is a web-based platform for managing ground rent, chief rent, rentcharge and leasehold administration records. It provides tools for tracking properties, generating demands, recording payments, managing arrears, and storing documents.

The platform provides administrative tracking only. It does not provide legal advice. You should consult a qualified solicitor for any legal matter relating to your lease, title, or property rights.

2. Acceptance of terms

By accessing or using ChiefRent.co.uk, you agree to be bound by these terms. If you do not agree, you must not use the service. These terms apply to all users, including leaseholders, freeholders, managing agents, and solicitors.

3. User accounts

To access certain features, you must create an account. You are responsible for:

• Providing accurate and complete information during registration.
• Maintaining the confidentiality of your password and account credentials.
• All activity that occurs under your account.
• Notifying us promptly if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe have been compromised.

4. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorised access to any part of the service, other accounts, or connected systems.
• Interfere with or disrupt the service, servers, or networks.
• Upload or transmit viruses, malware, or other harmful code.
• Scrape, crawl, or otherwise extract data from the service without permission.
• Use automated scripts or bots to access the service (except where explicitly permitted).

5. Data accuracy

You are responsible for ensuring that the data you enter into the system is accurate and up to date. The platform relies on the information you provide to generate demands, track arrears, and communicate with other parties. We are not liable for errors or losses arising from inaccurate data entry.

6. Intellectual property

All content, software, designs, and materials on ChiefRent.co.uk are the property of the platform operator or its licensors and are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without express permission.

Documents and data you upload to the platform remain your property (or the property of the relevant rights holder). By uploading, you grant us a limited licence to store and process that data solely for the purpose of providing the service.

7. Service availability

We aim to keep the service available at all times, but we do not guarantee uninterrupted access. The service may be suspended temporarily for maintenance, upgrades, or unforeseen technical issues. We will endeavour to give advance notice of planned maintenance where possible.

8. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
• Our total liability for any claim arising from these terms or the service shall not exceed the amount you have paid for the service in the 12 months preceding the claim (or £100 if no payment has been made).
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

The platform is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Disclaimer

This system provides administrative tracking only. It does not provide legal advice. The information and tools on this platform are for administrative purposes and should not be relied upon as a substitute for professional legal advice. Consult a qualified solicitor for any legal matter.

10. Termination

We may suspend or terminate your access to the service at any time, with or without notice, if you breach these terms or if we discontinue the service. Upon termination, your right to use the service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will do so.

11. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may revise these terms from time to time. The most current version will always be available at this page. Material changes will be communicated via the portal or by email where appropriate. Continued use of the service after changes constitutes acceptance of the revised terms.

13. Contact

For questions about these terms, please use the contact form or the contact details shown on your account correspondence.